How to enable or disable message sound

Note: If you decide to disable your website widget sound notifications, it is important to note that this will also prevent the sound indication of any new customer messages on your website.

To enable or disable the widget message sound notification, follow the step by step below:

1. Log in to your JivoChat account -> Click Manage -> Channels -> Channel Settings

2. In "Message sound" you will be able to activate or deactivate the sound notification of your widget

That is all!

If you have any questions, please contact us through our communication channels.